Time inputs vary between individuals. We would suggest that you will need to invest an hour or two each week to make the changes you need, however you may decide to do this in bursts of activity rather than every week. As a guide, each course will take between 2 and 4 hours to complete and the number of courses you do will depend on you and your business needs. You will have the opportunity for up to 2 x 60-minute sessions with Russ each month plus the initial 2-3 hour Planning Session. The 2 x Weekend Sessions are optional and will typically start about 10am on Saturday and finish by 2pm on the Sunday to allow for travel.

Yes. Once you start the program you will be invoiced monthly and provided you are up to date with payments, your access will continue for as long as you like.

The Growth Program is for 12 months duration to optimise your return but you can choose to extend your Membership for as long as you like.

We also know that our Programs may not be for everyone or that the timing may not be right for you now. You can cancel your membership at any time but we ask that you initially commit for a minimum 6-month period to ensure that you are giving it the best chance of success.

As a Growth Member, you will have access to the Growth Program Live Training Calls which run every 2 weeks on Wednesday at 8am Brisbane AUS time (11am NZT). The Member Resource Centre has schedules, updates and links to each session and you will get access when you join. If there are changes, we will let you know with plenty of time.

Each session is recorded and posted in the Resource Centre, just in case you can’t make it on that day.

You will be able to ask questions of Russ during the session.

If you have any unanswered questions, please send an email to support@shifft.com.au and we will help out.

During the Program, you can also ask questions of Russ during your Individual Coaching session and through the online Coaching Area. You can also ask business questions to our Shifft LinkedIn Group to get answers from Russ, the Shifft Team and your peers.

Each session will be delivered online using GotoMeeting (or similar technology). You can access the sessions on your desktop, tablet or smartphone (using the GotoMeeting app). You will be able to book coaching calls and the planning session at a time that suits you and Russ using our online Booking System. We will record each session for you.

Yes. This program has been developed over 30 years of coaching high-performing businesses in a range of industries and sectors. The Growth Program is a tailored support program designed to accelerate the growth of any business. We have helped our clients add over $200M in sales in the last 10 years.

However, it is not “industry specific” in that it won’t focus on the technical aspects of your business e.g. window cleaning, but will focus on management, marketing and sales to help you drive growth.

The Shifft Programs are built around 4 core elements: Work to a PLAN, MEASURE your success, Build CAPABILITY and GROW the Team. Without a focus on all 4 elements, you will struggle to drive business performance.

Russell Cummings, our Head Coach, has over 33 years experience at working with business owners and managers across a range of industries from start up to mature businesses. We specialise in working with family and privately-owned businesses that want to grow. Our client base is currently located across Australia, New Zealand and the United Kingdom.

Your investment for the Growth Program is $1500 per month plus GST. It will be charged in Australian Dollars (AUD$) regardless of your location. GST is only applicable to Australian businesses and will not be charged for international clients.

If the Package that we have presented doesn’t meet your needs or budget then we are able to create a custom program for you. Simply book a call with Russ to discuss the options.

Note: You will responsible for your own travel, accommodation and meals to attend the Gold Coast Weekend sessions.

If the Business Growth Program doesn’t quite meet your needs then we are open to creating a custom Program specifically for you. The initial planning session with Russ will allow us to create Program content specifically for you but you may want to adjust some of the other parameters.

In our experience, some clients would like more (or less) individual face-to-face time with Russ (either in-person or via skype/phone). Others would like regular on-site coaching visits with Russ, while others would like to involve their team in the program in different ways, for example: access to specific online courses or Resource Centre Access or a Group Coaching Call specifically for your Team.

Clients often request Russ to facilitate workshops and on-site training programs

The options are endless…so if you would like to discuss this further, then simply book a call with Russ to discuss the options.

Most people are concerned that a Coach is going to come into their business and start telling them what to do. Quite rightly, this is not a recipe for a good relationship.

A good coaching relationship is based on trust and collaboration. You bring the detailed knowledge of your business and industry and we will bring over 32 years of experience in business, great tools and processes and good general business skills. Together we will grow your business.

It all starts with a plan which is why the Initial Planning Session is really important. Russ will facilitate the development of a plan to get you started. You will build on elements of this plan over the next 12 months – implementing as you go. This plan will guide your coaching and training activities.

Prior to your coaching session, you will be sent a draft Agenda that you can add to and there will usually be some pre-work that you will need to complete (nothing onerous!). You will report on current business activities and performance and on progress with your assigned tasks at each session.

At the end of each coaching session, you will have a list of agreed actions to work on and these will be uploaded into your online Coaching Area for future reference and discussion.

In addition to the 1-on-1 sessions, you can also ask questions of Russ in your private online Coaching Area. You have 24/7 access to this area. Russ will usually respond to your questions within 24 hours.

A great question. Although every business is different and there are no guaranteed outcomes, we would expect that you should aim for a 10x ROI. We know this is achievable as we have helped our clients add over $200M in sales over the last decade.

However, everyone will measure their success in different “currencies” depending on their personal situation. For some, rewards will be in the form of “more time with my family”. For others, it will be “taking a regular or big holiday” or “less stress and better health”. And for others it will be “more profits” or “greater market share”. For many of you it will be a combination of these things that will determine whether its been an outstanding investment or not.

You will be able to book sessions with Russ at mutually convenient times for both of you. If you must cancel a session, you can reschedule at a mutually convenient time. There are no refunds for missed sessions.

You will pre-book a Coaching Session with Russ (or a Specialist in the Shifft Team) using our online booking system. You will be sent some pre-work and we will agree an Agenda for the session. We will contact at the agreed time for your call.

Each session will be delivered online using GotoMeeting (or similar technology). You can access the sessions on your desktop, tablet or smartphone (using the GotoMeeting app).

Yes, you are welcome to involve additional team members in individual coaching calls, live training calls and the planning event. You will get 2 x invitations to our Gold Coast Weekends so you can bring a team member or partner if you like. However, you will only get 1 x access to our Member Resource Centre for coaching, training and tools. Additional access for your Team is available for an additional investment. Please contact us at access@shifft.com.au and we will work out a package for you and your Team.

Each Weekend Session will be spread over 2 days usually starting at 10am Saturday and finishing about 2pm on Sunday. The days will be full and we will send out Agendas prior to the Weekend. We will provide the venue, great content and limited catering. You are responsible for your own travel, accomodation and meals. A schedule of the Weekend Events is in the Resource Centre.

The days will typically cover training in new concepts and processes, a deep dive into your business and plans, coupled with the opportunity to network and learn from like-minded business owners and managers who are actively growing their businesses.

You will need an internet-equipped computer, tablet or smartphone to access the Member Resource Centre. Your Team will need an internet-equipped computer, tablet or smartphone to access the online Resource Centre. Computers will need a sound card and speakers and a microphone (a headset will do) for webinars.

The private Coaching Area and the Toolbox are accessible via our smartphone app although online training is currently not available on the app and will need to be accessed via browser on a tablet or computer.